This page explains your right to cancel a purchase made on Growtoria, in compliance with applicable consumer protection laws in the US, UK, EU, and other jurisdictions.

1. Cooling-Off Period

For Customers located in the UK or European Union, you have a 14-day cooling-off period from the date of purchase to cancel your order and request a full refund, without needing to provide a reason.

For Customers in other jurisdictions, our standard Refund Policy applies.

2. Exceptions

The right to cancel does not apply in the following cases:

• Services that have been fully performed with your prior explicit consent (you acknowledge you lose the right to cancel once the service is complete)
• Digital content (downloads, templates, courses) that has been delivered with your explicit consent to waive the cooling-off period
• Custom-made or personalized products and services
• Services initiated and substantially delivered within the cooling-off period at your request

3. How to Exercise Your Right to Cancel

To cancel, send a clear statement to [email protected] within the 14-day period. Include:

• Your full name
• Order number or invoice reference
• Date of purchase
• A statement that you wish to cancel

4. Refund Processing

Once your cancellation is confirmed, we process refunds within 14 days using the original payment method. Any fees charged by payment processors are non-refundable.

5. Partial Refunds

If service delivery has begun before you cancel, we reserve the right to deduct a proportionate amount for work already performed.

Contact

Questions? Email [email protected].