If you are a consumer, you can withdraw from a purchase made on growtoria.com within 14 days. This page gives you the official withdrawal information and the model withdrawal form. Our 14-day money-back guarantee applies in addition to this right.

Withdraw from contract here

1. Withdrawal information

Right of withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period will expire after 14 days from the day of the conclusion of the contract.

To exercise the right of withdrawal, you must inform us — Growtoria (Zakaria MAMOUMI, EI), 8 Rue Bothiron, 33290 Blanquefort, France, [email protected], +33 7 49 18 65 12 — of your decision to withdraw from this contract by an unequivocal statement (for example, an email). You may use the model withdrawal form below, but it is not obligatory.

You can also exercise your right of withdrawal online on our withdrawal page. If you use this online function, we will send you, without delay, an acknowledgement of receipt of your withdrawal on a durable medium (for example, by email), including its content and the date and time of its submission.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

If you requested to begin the performance of services during the withdrawal period, you shall pay us an amount which is in proportion to what has been provided until you have communicated to us your withdrawal from this contract, in comparison with the full coverage of the contract.

2. When the right of withdrawal does not apply

• Digital content (downloads): you lose the right of withdrawal once the files are made available to you, if you expressly asked for immediate access and acknowledged that you would lose this right (the box you tick at checkout). We confirm this in your order email. Our money-back guarantee still applies.
• Services: you lose the right of withdrawal once the service has been fully performed, if you asked us to start during the withdrawal period and acknowledged that you would lose the right once the work is completed.

3. Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract.)