1. How the guarantee works

• Who: every customer, consumer or business, wherever you live.
• What: every digital product sold on growtoria.com (apps, spreadsheets, templates, prompt packs, ebooks, bundles).
• Deadline: 14 days from the date of purchase.
• How to ask: email [email protected] from the address used at checkout with your order number, or use our online form.
• Refund: the full price you paid, to your original payment method, issued within 2 business days. Your bank may take a few more days to show it.
• Nothing to send back: digital files cannot be returned, so you keep them.

2. WordPress services

• Fixed or refunded: if we cannot fix the problem described in your order, we refund you in full.
• If you are a consumer and you withdraw during the 14-day period after asking us to start, you pay only for the work already done (see our Right of Withdrawal page).
• Care plans: see section 12 of our Terms of Sale for cancellation.

3. Your legal rights

Whatever happens with the guarantee, you keep your legal rights:

• France / European Union: legal guarantee of conformity for digital content (2 years) and guarantee against hidden defects — full text in section 8.1 of our Terms of Sale; right of withdrawal as explained on our Right of Withdrawal page.
• United Kingdom: your rights under the Consumer Rights Act 2015 (digital content of satisfactory quality, fit for purpose and as described; services with reasonable care and skill).
• Canada: the cancellation and refund rights given by your province’s consumer protection law.
• United States: any rights given by the law of your state.

Australia

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Our services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled: to cancel your service contract with us; and to a refund for the unused portion, or to compensation for its reduced value. You are also entitled to choose a refund or replacement for major failures with goods. If a failure with the goods or a service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done you are entitled to a refund for the goods and to cancel the contract for the service and obtain a refund of any unused portion. You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the goods or service.

4. Contact

Any question about a refund: [email protected]. We reply within 2 business days.