Refund Policy

Digital products — why we don’t offer automatic refunds

Growtoria sells digital products: PDFs, Notion templates, AI prompt libraries, configuration files. The moment you complete checkout, you receive signed download links. The product is delivered. Refunding after delivery — for a digital file you have already downloaded — does not work the way it does for physical goods.

That is why our policy is: all sales are final on digital products. No automatic refund window. No questions-asked return. The product is yours from the moment of purchase.

Our customer care promise

Final does not mean abandoned. We commit to resolving any real issue you have with the product through our support channel — at no extra cost.

What we resolve, gratis:

  • Technical bugs in the workspace template, the PDF, or the configuration files — we ship a fix and a fresh download link.
  • Broken or expired download links — re-issued within 24 business hours.
  • Setup help — if a Notion duplicate fails or an MCP server won’t connect, we walk you through the fix via email.
  • Misalignment between product and description — if you find a real gap between what we promised and what you got, we want to hear about it. We’ll fix the description, the product, or both.

How to get help

Email [email protected] from the address you used at checkout. Include:

  • Your order number (in your purchase confirmation email — format #1XXX)
  • A short description of the issue
  • Screenshots if applicable

We respond within 24 business hours. We read every email.

What we don’t refund

  • Change of mind — you bought the product, you have the files, you decided you don’t want it after all
  • “I didn’t have time to use it” — the product is delivered immediately and works without time investment from us
  • Buyer’s remorse — the same applies as above
  • Compatibility with third-party tools we don’t control (Notion plan limits, ChatGPT subscription terms, Anthropic Claude Pro pricing) — we point you at the right resource but cannot refund their decisions

Exceptions — handled case-by-case

Real product failures that we cannot fix may be eligible for a store credit (a voucher applicable to any future Growtoria product). We make these decisions individually and at our discretion. If you feel your situation qualifies, email us — we’d rather hear it and discuss than have you walk away frustrated.

Closing

We chose this policy because it is the honest one for digital products. Auto-refunds incentivize the wrong behavior on both sides. SAV-first means we have to be present when something goes wrong — which is the standard we want to hold ourselves to anyway.

Email [email protected] — we read every email and care about your success.

Last updated 2026-04-30. The Growtoria Team.